Mat2 Privacy Policy
Last updated: January 2026. This policy describes how mat2 manages your personal information as a user of our platform.
What information do we collect?
When you register and use the mat2 platform, we collect various types of personal information necessary to provide a safe and quality service. The information we collect includes:
- Account information: Your full name, date of birth, ID card number, email address, and phone number as provided during registration.
- Payment information: Payment method details used for deposits and withdrawals in MYR, including verified bank names and account numbers. Full card numbers are not stored on our servers.
- Device and browser information: IP address, device type, operating system, browser type and language settings, collected for security and technical diagnostic purposes.
- Usage data: Platform activity records such as betting history, games played, login times and session duration — used for service improvement and fraud detection.
- Cookies: Session cookie data and user preference cookies to enable a smoother, more personalised experience on the mat2 platform.
How is your information used?
Mat2 uses your personal information solely for legitimate and necessary purposes, namely:
- Verifying your identity during registration and login to prevent unauthorised access.
- Processing MYR deposits and withdrawals securely and in a timely manner.
- Providing effective customer support when you reach out to our team.
- Detecting and preventing fraudulent activity, money laundering or security breaches.
- To meet legal and regulatory obligations applicable in Malaysia.
- Sending important notifications related to your account, transactions and policy updates — not for marketing purposes without your consent.
- Improving the user experience on the mat2 platform based on analysis of aggregated, non-personally identifiable usage data.
Cookies and tracking — what you need to know
The mat2 platform uses cookies to enhance your experience. Cookies are small text files stored on your device when you visit our website. We use two main categories of cookies:
- Session cookies: Active only during your browsing session and deleted when you close your browser. Used to maintain your login status and preferences throughout the session.
- Persistent cookies: Stored for longer periods to remember your language preferences and display settings for future visits.
You can manage or disable cookies through your browser settings. However, disabling all cookies may affect certain functions on the mat2 platform, including the ability to stay logged in. We do not use third-party cookies for advertising purposes.
Data storage, security and information sharing
Mat2 stores your personal data on servers protected with SSL encryption and multiple layers of security. Access to personal data is strictly limited to authorised personnel and governed by rigorous security protocols.
Data retention periods vary depending on the type of information and applicable legal requirements. Financial transaction data is retained for the period prescribed by Malaysia's anti-money laundering regulations. Inactive account data may be deleted after a specified period of inactivity.
Mat2 does not sell, rent or trade your personal information to third parties for marketing purposes. We only share information in the following limited circumstances:
- To authorised payment service providers for the purpose of processing your MYR transactions.
- To regulatory authorities or law enforcement when required under applicable Malaysian law.
- To technical partners who support platform operations, subject to strict confidentiality agreements.
Your rights as a user and how to contact us
As a mat2 user, you have full rights over your personal data. You are entitled to:
- Access: Request a copy of the personal information we hold about you at any time.
- Correction: Update or correct any inaccurate or outdated personal information via your account settings or by contacting our support team.
- Deletion: Request the deletion of your account and personal data, subject to any legal retention obligations still in force.
- Restriction of processing: Request that we restrict the use of your data in certain circumstances permitted by law.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any material amendments will be communicated via your registered email or through notifications on the mat2 platform. The latest version is always available on our website.
For any questions regarding your data privacy, or to submit a request relating to your rights, please contact the mat2 support team at: [email protected]. You may also refer to our FAQ for quick answers to common questions.