Mat2 Responsible Gaming
Mat2 is committed to ensuring every user plays safely, mindfully, and in full control. Entertainment should be enjoyable — not a source of stress.
Mat2's commitment to healthy gaming
At mat2, we believe digital entertainment should be enjoyed responsibly. Our platform is designed not just to deliver a fun gaming experience, but to put user well-being first. We understand that for some individuals, online gaming can become a hard-to-control habit without clear boundaries in place.
To that end, mat2 provides a range of tools and guides to help you stay in full control of your gaming experience. We encourage all users to set personal limits, recognise warning signs, and seek help when needed — without shame or hesitation.
Recognise the signs of risky behaviour
Responsible gaming starts with self-awareness. Here are some signs that your gaming habits may need immediate attention:
Early warning signs
- Spending more time playing than you originally planned.
- Continuing to play despite mounting losses.
- Using money set aside for daily necessities.
Signs that need action
- Feeling anxious or on edge when you're not playing.
- Lying to family or friends about your gaming activity.
- Chasing losses with bigger bets.
If you recognise two or more of the signs above in yourself, we encourage you to take a break and reach out for professional support.
How to set smart time and budget limits
One of the most effective steps toward responsible gaming is setting clear limits before you start playing. Here are some practical guidelines recommended by mat2:
- Daily or weekly budget limit: Decide on the maximum amount you're willing to spend before you log in. Think of this money as the cost of entertainment, not an investment.
- Session time limit: Set an alarm or reminder to let yourself know when you've had enough screen time. Stop the session once your time limit is reached.
- Regular breaks: Take a break of at least 10 to 15 minutes every hour. Step away from the screen, drink some water, and spend time with the people around you.
- Don't play when you're stressed: Poor decisions are often made when emotions are running high. Avoid using gaming as an escape from your problems.
- Track your spending: Keep a monthly record of your deposits and withdrawals in MYR to stay mindful of your spending habits.
Self-control tools available to you
Mat2 offers several self-control tools that can be activated through your account settings. We encourage you to use them proactively — not just when things have already gone wrong:
- Deposit limit: You can set a maximum daily, weekly, or monthly deposit limit in your mat2 account. Once the limit is set, the system will block any deposit that exceeds that amount.
- Cooling-off period: Users can apply for a temporary cooling-off period — either 24 hours, 7 days, or 30 days — during which your account will be suspended and inaccessible for betting purposes.
- Self-exclusion: If you feel a short break isn't enough, you can apply for a long-term self-exclusion. During this period, your account will be fully closed and cannot be reopened until the period ends.
- Spending limit notification: Enable automatic notifications when your spending is approaching your set limit, so you always know where you stand.
To activate any of these features, log in to your account or contact mat2 customer support at [email protected].
Protecting minors and maintaining life balance
Mat2 is firmly committed to preventing minors from accessing this platform. Users must be at least 18 years old to register and play. We enforce a strict age verification process during registration and reserve the right to request additional documents at any time.
If you are a parent or guardian, we encourage you to install parental control software on shared devices to prevent children from accessing online gambling sites. Talk to your children about the risks of gambling and the importance of healthy financial management.
Beyond that, a healthy life balance is the foundation of responsible gaming. mat2 encourages all users to:
- Prioritising daily responsibilities such as work, family, and health over gaming activities.
- Regularly engaging in social and physical activities offline.
- Talk openly with someone you trust if you feel gaming is starting to affect your daily life.
- Seek professional help from a counsellor or organisation specialising in gambling addiction in Malaysia whenever needed.
Remember — playing on mat2 should be fun and entertaining, not a burden. If it stops feeling enjoyable, it's time to step away and seek support. You don't have to face this alone.